What if I need to cancel because of an emergency or unavoidable circumstance?

We may be able to give you a refund if you have to cancel because of an unexpected circumstance that’s out of your control.

Below is a list of circumstances.

Airport and road closures

You’ll be asked to provide one of these documents:

  • a notice of the road closure
  • A notice of the airport closure
  • A proof that the flight was canceled.

Natural disasters

Examples include:

  • Severe storms
  • Earthquakes
  • Flooding
  • Tornados
  • Tsunamis
  • Wildfires
  • Blizzards or severe winter storms

Serious illness

You’ll be asked to provide:

  • A general statement from a physician

Death

You’ll be asked to provide one of these documents:

  • Death certificate
  • Obituary
  • News article naming the deceased

Government-mandated obligations

  • A copy of the official notice

If you would like to cancel because of the circumstances above, feel free to contact us from the form below.